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Direct Care Team, 24/7 Nurse Line – 563-556-4357
Out-of-Area Urgent and Emergency Network – www.firsthealthcomplementary.com
In the event of an emergency medical condition, go to the nearest emergency room or call 911 immediately. When possible, contact our Direct Care Team at 563-556-4357 so they can help coordinate your care.
Emergency Care is defined as medical care provided in cases of life-threatening, disabling, or serious illness or injury, including severe pain that arises or worsens suddenly and, if not treated, could result in loss of life or permanent damage to a person’s health.
If you are out of the area and need medical care, contact the Direct Care Team at 563-556-4357. They are available 24/7 to help you find a network urgent care provider wherever you are. You can also locate a network urgent care provider anywhere in the country by accessing www.firsthealthcomplementary.com.
To ensure your out-of-area urgent care services are covered correctly, notify the Direct Care Team as soon as possible, or within 48 hours after your visit.